Privacy Policy

From Compliance Team

Recognizing the importance of personal information to customers and the protection of their privacy, Sanwa Electric Instrument Co., Ltd. (hereinafter referred to as "Sanwa") has adopted the following basic policies regarding the handling of personal information.

1. Definition of Personal Information
Personal information refers to information that can identify specific individuals. This includes, but is not limited to, names, addresses, phone numbers, email addresses, and information about the companies or internal departments to which individuals belong.

2. Methods of Collecting Privacy Information
Sanwa collects personal information in strict compliance with the Personal Information Protection Act of Japan, using fair and lawful means. Personal information, history information, and characteristic information may be collected during user registration, service usage, or browsing of the company's website pages. If users configure settings to link with external services, Sanwa will collect the ID used in the external service and any information that the user consents to disclose under the external service's privacy settings.

3. Purposes of Using Privacy Information
Sanwa uses personal information for the following purposes:

To provide information about new products, firmware and software updates, exhibitions, seminars, and other events
To conduct surveys to promote product planning, development, and sales
To respond to customer inquiries
To support sales and order transactions
To provide information about member services and promotions
For purposes incidental to the above purposes

4. Provision of Information to Third Parties
Sanwa does not provide personal information to third parties except in the following cases:

When required by law.
When necessary to provide service or respond to inquiries, personal information may be shared with authorized distributors and local partner companies. In such cases, Sanwa ensures that these entities comply with appropriate confidentiality and security measures.

5. Information Security
Sanwa implements technical and organizational measures to ensure the safety and integrity of personal information.

6. Disclosure and Correction of Personal Information
Upon request, Sanwa will disclose personal information held by the company to the individual concerned, make necessary corrections, and notify the individual of the results. This service is limited to cases where Sanwa can verify the identity of the requester to prevent unauthorized disclosure or alteration of personal information to third parties.

7. Governing Law
This Privacy Statement is governed by and construed in accordance with the laws of Japan unless otherwise expressly stated.

8. Use of Cookies
Sanwa may use cookies and other tracking technologies on its website to enhance the user experience, analyze website traffic, and provide personalized content and advertisements. Cookies are small text files stored on the user's device to help remember user preferences and activity. Users can control cookie settings through their web browser or device. If users choose to disable cookies, some features of the website may not function properly.

Effective: July 1, 2009
Last updated: November 28, 2024